The present Internet site allows the Customer to make payment in several ways:

- Products are delivered to the delivery address indicated in the order, by the carrier appointed by the Vendor. The Vendor undertakes to deliver the Products within a maximum of 10 working days, except in the event of extreme weather conditions making the transport of Products inadvisable (extreme heat or frost). In the event of failure to meet this deadline, the Customer may ask the Vendor to cancel the order outright. In the absence of the recipient or of a person who can take possession of the products at the time of delivery, the carrier will leave a calling card at the delivery address indicated by the Customer.

Important instructions :

- A permanent presence at the delivery address is required.

- Monday to Friday, 9am to 5pm.

- In the event of delivery not being possible within 15 days, an additional charge will be invoiced.

Reservations on delivery :

The customer may make any necessary reservations to the carrier by registered letter with acknowledgement of receipt within 3 days of receipt, in accordance with article L.133-3 of the French Commercial Code. Any product that has not been the subject of reservations will be considered accepted by the beneficiary and will release the seller from all liability towards the Customer. The Customer may express reservations upon delivery of the Products if :

- the delivery does not conform quantitatively to the order,

- the package(s) containing the Products is (are) badly damaged.

The Customer must also inform the Vendor by letter, e-mail or telephone, no later than 12 hours after these reservations have been made. It is the Customer's responsibility to provide the carrier's confirmation of these reservations. The customer may also refuse damaged packages, stating for example "1 package refused for breakage and 2 packages received in good condition". In this case, the Customer must also inform the Vendor by post, e-mail or telephone, no later than 12 hours after the package has been refused.

If the above procedure has been followed, and if it is thus proven that the reservations are due to the fact that the package and the Products are badly damaged, the Vendor will, at his discretion, refund the Customer the Price paid or make a new delivery of similar Products.

If the delivery does not conform quantitatively to the Order, at the Customer's option, the Vendor will refund the price of the missing Products, or make a new delivery within 10 working days.

 by post to the Vendor's postal address above,

- by bank transfer, to be made directly from the customer's bank account to the Vendor's bank account (the RIB is sent to the customer by the website when the order is confirmed),

- by credit card: this method allows the customer to pay directly online. Once the order has been validated on the Vendor's site, and the order number assigned, the customer is redirected to the Vendor's bank's secure site (Terminal de Paiement Electronique - TPE). This site must be displayed using the secure protocol https:// in the Customer's Internet browser.

The Eftpos terminal installed on this site performs an enhanced identification of the customer's bank card, known as 3D SEcure (MasterCard) or Verified by Visa (VISA). In the first phase of this double identification procedure, the Customer is asked to provide his/her bank card number, expiry date and the security code on the back of the card. In the second phase, the bank connects to the bank issuing the credit card, and asks the customer for further codes specific to each bank. Customers should contact their bank if they encounter any difficulties in step 2 of the identification process.